Player Wellbeing
Gaming at 8jilli should always be fun — a form of entertainment, not a way to earn money or escape problems. We take player wellbeing seriously, and we've built tools and resources to help every Filipino player stay in control.
8jilli strictly enforces the 21+ age requirement for all players in the Philippines.
Our Commitment
At 8jilli, we believe that responsible gaming is not just a legal obligation — it's a core part of who we are as a platform. Whether you're playing Mini Baccarat, betting on Esports, or watching a live PP Live session, we want every experience on 8jilli to be enjoyable, safe, and within your personal limits. Problem gambling is a real concern in the Philippines, and 8jilli is committed to doing its part to prevent harm and support players who may be struggling.
This page outlines the tools, policies, and resources available to all 8jilli players. We encourage you to read through everything here — and if you ever feel that your gaming is getting out of hand, please reach out to our support team or use the self-help tools described below. There's no shame in asking for help. Maraming paraan para manatiling ligtas habang naglalaro.
How We Protect You
8jilli enforces a hard minimum age of 21 years for all players, in line with Philippine gaming regulations. Age verification is required during registration and may be requested at any time.
Set daily, weekly, or monthly deposit limits on your 8jilli account to keep your spending within a budget you're comfortable with. Limits take effect immediately and can only be increased after a cooling-off period.
If you need a break, 8jilli's self-exclusion tool lets you temporarily or permanently close your account. Once activated, self-exclusion cannot be reversed during the chosen period — no exceptions.
8jilli sends periodic on-screen notifications during your gaming session to remind you how long you've been playing. These gentle nudges help you stay aware of time spent on the platform.
Beyond deposit limits, you can also set a maximum loss threshold per day, week, or month. Once your loss limit is reached, 8jilli will automatically pause your ability to place further bets for that period.
Our support team is available around the clock via live chat. If you're concerned about your gaming habits or need help activating any responsible gaming tool, we're always here to assist — walang judgment.
Age Restriction
Under Philippine law and PAGCOR regulations, online gaming is strictly restricted to individuals who are 21 years of age or older. This is not just a policy at 8jilli — it is a legal requirement, and we take it very seriously.
During registration, all players are required to confirm their age. 8jilli may request a valid government-issued ID — such as a Philippine passport, SSS card, UMID, or driver's license — to verify that you meet the 21+ requirement. Accounts found to be held by individuals under 21 will be immediately suspended and any funds may be forfeited.
If you are a parent or guardian and believe a minor in your household has accessed the 8jilli platform, please contact our support team immediately. We will act swiftly to close the account and prevent further access.
Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms on shared devices.
Philippine passport, SSS/UMID card, driver's license, or any government-issued photo ID accepted for age verification.
Any account confirmed to belong to a player under 21 is suspended immediately, with no exceptions and no appeals process.
We recommend using device-level parental controls and browser filters to prevent underage access to 8jilli and similar platforms.
8jilli's compliance team actively monitors accounts for signs of underage access and may request re-verification at any time.
Take a Break
Sometimes the best move is to step away. 8jilli provides several levels of account control so you can take a break — short or long — whenever you need one.
Take a short break of 24 hours, 48 hours, or 7 days. Your account is temporarily suspended and you cannot log in or place bets during this time.
Exclude yourself from 8jilli for 1 month, 3 months, or 6 months. During this period, you will not be able to access your account or receive any promotional communications.
Exclude yourself for 1 year or 5 years. This option is recommended for players who feel they need a significant break to reassess their relationship with gaming.
Permanently close your 8jilli account with no option to reopen it. This is the most serious option and is irreversible. Any remaining balance will be returned to you.
Important: Once a self-exclusion is activated on your 8jilli account, it cannot be reversed or shortened during the chosen period — even if you contact our support team. This is by design, to protect you.
Access your account using your registered credentials on the 8jilli platform or mobile app.
Navigate to your profile settings and look for the "Responsible Gaming" or "Player Protection" section.
Choose the type of exclusion that suits your needs — cool-off, short-term, long-term, or permanent closure.
Review the terms of your chosen exclusion and confirm. The exclusion takes effect immediately upon confirmation.
If you have trouble activating self-exclusion through the platform, contact our 24/7 live chat support and our team will assist you right away.
Know the Signs
Problem gambling can develop gradually. Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of 8jilli's responsible gaming tools or seek outside support.
Do you find yourself spending more money on gaming than you originally planned?
Have you ever borrowed money — from family, friends, or through loans — to fund your gaming?
Do you feel restless, irritable, or anxious when you try to cut down or stop gaming?
Have you tried to win back money you've lost by placing more bets — also known as "chasing losses"?
Has gaming started to affect your relationships, work, or daily responsibilities?
Do you hide your gaming activity from people close to you?
If any of these questions hit close to home, please know that help is available. You can use 8jilli's self-exclusion tools, contact our support team, or reach out to a professional counseling service. Huwag mahiyang humingi ng tulong — it takes strength to ask.
Support Resources
8jilli supports PAGCOR's responsible gaming framework and encourages players who need help to reach out to professional support services in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for all licensed operators in the Philippines. Players can contact PAGCOR directly to request self-exclusion from all PAGCOR-regulated gaming venues and platforms.
Contact PAGCOR via their official hotline or visit their offices in Malate, Manila.
The NCMH in Mandaluyong City provides free mental health services, including counseling for gambling-related concerns. Their 24/7 crisis hotline is available to anyone in the Philippines who needs immediate support.
NCMH Crisis Hotline: 1553 (toll-free, 24/7)
Gamblers Anonymous (GA) Philippines holds regular support group meetings in Metro Manila, Cebu, and Davao. GA is a free, peer-support program for anyone who believes they may have a gambling problem.
Meetings available in Manila, Quezon City, Makati, Cebu City, and Davao City.
8jilli does not send promotional materials to players who have activated self-exclusion or responsible gaming limits.
Age verification is mandatory for all 8jilli accounts, with no exceptions regardless of deposit method or platform.
Responsible gaming tools — deposit limits, loss limits, self-exclusion — are always free and easy to access from your account settings.
Our 24/7 support team is trained to handle responsible gaming concerns with empathy, confidentiality, and zero judgment.
Play Smart, Play Safe
Gaming is best enjoyed as entertainment — with a clear budget, a time limit, and a healthy mindset. If you're ready to play responsibly, create your 8jilli account today. Already a member? Log in and check your responsible gaming settings.
21+ only | Play within your means | Help is always available