Help Center

8jilli FAQ – Your Questions Answered

Everything you need to know about playing on 8jilli — from setting up your account and making your first deposit to understanding game rules and withdrawing your winnings.

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Registration
Deposits
Games
Mobile App
Withdrawals
Safety

Quick Help

Most Common Topics

Jump straight to the topic you need. These are the questions 8jilli players ask most often.

Account & Registration

How to create your 8jilli account, verify your identity, reset your password, and manage your profile settings. Registration takes under two minutes and is free.

Deposits & Withdrawals

Accepted payment methods include GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are in Philippine Peso (₱). Learn about minimum amounts and processing times.

Games & Betting

Questions about Mini Baccarat, Blackjack MH, PP Live, Cricket, Esports, and sports betting rules. Find out how odds work, how to place bets, and how winnings are calculated.

Mobile App

Download and install the 8jilli app on Android or iOS. Covers APK installation steps, biometric login setup, push notification settings, and troubleshooting common install issues.

Security & Privacy

How 8jilli protects your account with SSL encryption, two-factor authentication , and secure payment processing. Learn how to enable 2FA, report suspicious activity, and review our privacy practices.

Responsible Gaming

8jilli is committed to safe play. Find out how to set deposit limits, activate cooling-off periods, and use self-exclusion tools. All features are available directly from your account settings.

Account & Registration

Creating an 8jilli account is straightforward. Head to 8jilli.net/register, fill in your name, mobile number, and preferred password, then verify your number via the OTP sent to your phone. The whole process takes under two minutes. Remember — you must be at least 21 years old to register and play on 8jilli, in line with Philippine gaming regulations.

You must be 21 years old or above to register and play on 8jilli. This is in accordance with Philippine law governing online casino-style gaming. During account verification, you may be asked to submit a valid government-issued ID to confirm your age and identity. Accounts found to belong to underage players will be suspended immediately.

On the login page, click "Forgot Password" and enter the mobile number linked to your 8jilli account. You'll receive an OTP to verify your identity, after which you can set a new password. If you no longer have access to your registered number, contact our 24/7 live chat support for manual account recovery assistance.

No. Each player is allowed only one active 8jilli account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

Account verification on 8jilli involves submitting a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie holding the ID. Verification is typically completed within 24 hours. Verified accounts enjoy higher withdrawal limits and faster processing times.
Deposits

8jilli accepts the following payment methods for deposits in Philippine Peso (₱): GCash, PayMaya, BPI Online, BDO Online Banking, and Metrobank Online. All deposits are processed instantly — your 8jilli wallet balance updates in real time so you can start playing right away.

The minimum deposit on 8jilli is ₱100. This applies across all accepted payment channels including GCash and bank transfers. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes.

GCash and PayMaya deposits reflect instantly — usually within seconds of completing the transaction. Bank transfers via BPI, BDO, or Metrobank may take up to 15 minutes during business hours. If your deposit hasn't reflected after 30 minutes, contact 8jilli live chat support with your transaction reference number.

8jilli does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees depending on your account type. We recommend checking with your provider if you're unsure. The amount credited to your 8jilli wallet will always match the amount you sent, minus any third-party fees.
Withdrawals

Log in to your 8jilli account, go to the Wallet section, and select Withdraw. Choose your preferred method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Withdrawals are sent to the same account you used for your most recent deposit, as a security measure to prevent fraud.

Most 8jilli withdrawals are processed within 1–3 business hours after approval. GCash and PayMaya withdrawals are typically the fastest, often arriving within minutes. Bank transfers to BPI, BDO, or Metrobank may take up to one business day depending on the bank's processing schedule. Withdrawals submitted on weekends or public holidays may experience slight delays.

The minimum withdrawal amount on 8jilli is ₱200. Your account must be fully verified before you can process a withdrawal. If you haven't completed identity verification yet, you'll be prompted to do so before your first withdrawal request is approved.

Common reasons for a declined withdrawal on 8jilli include: incomplete account verification, unmet bonus wagering requirements, mismatched payment details, or a pending security review. If your withdrawal was declined, you'll receive a notification with the reason. Contact live chat support if you need clarification or assistance resolving the issue.
Games & Betting

8jilli offers a wide range of games including Mini Baccarat, Blackjack MH, PP Live (Pragmatic Play live dealer studio), Cricket betting, Crickex exchange, Muay Thai Champion, and a full Esports betting section. Sports betting covers PBA, NBA, UFC, boxing, and international football. Visit the Game page for the full catalog.

Yes. All live casino games on 8jilli — including Mini Baccarat, Blackjack MH, and PP Live — use real physical cards dealt by professional dealers in certified studios. There are no RNG (random number generator) algorithms involved in live dealer games. The card shoe is shuffled and dealt in real time, and you can watch every action via HD live stream.

Yes. 8jilli provides live streaming for selected sports events and all live casino tables directly within the platform. No third-party app is needed — just log in, navigate to your chosen event or table, and the stream loads automatically alongside your betting interface. Live streaming is available on both desktop and the 8jilli mobile app.

The 8jilli Esports section covers Mobile Legends: Bang Bang (including MPL Philippines), Dota 2, CS2, Valorant, and other major titles. You can bet on match winners, map outcomes, first blood, tournament outrights, and more. Odds update in real time during live matches so you can react as the game unfolds.
Mobile App

Visit 8jilli.net/app on your mobile browser to download the app for Android or iOS. For Android, you'll download an APK file — make sure to allow installation from unknown sources in your phone settings before installing. For iOS, follow the on-screen instructions to add the app to your home screen. The app is free to download.

Yes. The 8jilli app works on iOS devices. Visit 8jilli.net/app from your iPhone's Safari browser and follow the installation instructions. The app is optimized for iPhone and iPad, with a responsive layout that adapts to your screen size. All features available on desktop are also accessible through the iOS app.

If the 8jilli APK won't install on your Android device, try these steps: (1) Go to Settings > Security and enable "Install from unknown sources" or "Allow from this source." (2) Make sure you have enough storage space — the app requires at least 50MB free. (3) Re-download the APK from 8jilli.net/app to ensure you have the latest version. If the issue persists, contact our live chat support.

The 8jilli app is optimized for Philippine mobile networks and performs well on LTE and even 3G connections. Live casino streams may require a more stable connection for the best experience. Sports betting and account management features work smoothly even on slower connections. We recommend connecting to Wi-Fi when playing live dealer games for uninterrupted streaming.
Security & Responsible Gaming

8jilli uses SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers. Payment transactions are processed through secure, PCI-compliant payment gateways. We never store your full card or bank account details on our servers. For more details, read our Privacy Policy.

8jilli provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits, activate a cooling-off period, or request full self-exclusion. These tools take effect immediately. If you need help using them or want to discuss your gaming habits, visit our Responsible Gaming page or contact our support team.

If you suspect unauthorized access to your 8jilli account, change your password immediately via the account settings page. Then contact our 24/7 live chat support to report the incident — our security team will review your account activity and take appropriate action. We also recommend enabling two-factor authentication (2FA) to add an extra layer of protection going forward.
Still Need Help?

Our support team is available 24/7. Log in to your 8jilli account and use the live chat feature to connect with an agent — typical response time is under 2 minutes.

Open Live Chat
Play Responsibly

8jilli is for players aged 21 and above. If gaming stops being fun, use our self-exclusion tools or speak to our support team. Help is always available.

Responsible Gaming Guide

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21+ only  |& nbsp; Play within your means  |  Philippine players